Conflict Resolution for the Helping Professions ((3))

Catalog description

A comprehensive exploration of the causes, contexts, and dynamics underlying human conflicts and disputes, with a focus on the helping professions. The course emphasizes the development of mediation and resolution strategies, highlighting the roles of empathy, communication, and ethical decision-making. Case studies span interorganizational and intra-organizational conflicts, including scenarios within criminal justice, mental health, healthcare, immigration, and the management of scarce resources. Students will also examine conflicts common in labor management and political advocacy. Through practical examples, students will gain skills applicable to real-world settings in counseling, social work, healthcare, and other fields dedicated to community well-being and support.