Healthcare delivery and service management

Catalog description

Explores value-based healthcare delivery with focuses on improved quality, lower cost and patient satisfaction for achieving service excellence as a competitive advantage. Topics include service systems and strategies for delivering customer value, communication, staffing and training, motivation and empowerment, financial incentives and risk sharing, accountable care organizations, impact of population health and public policies, informational technology infrastructure, quality and safety improvement, waste elimination, contract management, and systems integration. MHA 552 Lean Six Sigma and project management for healthcare (3 cr) Lean Six Sigma combines the methodologies of six sigma quality management and the lean enterprise to enable fact-based management and change management and create an efficient organization that maximizes value. Students will practice business problem solving and process improvement through experiential learning activities, and experience a project-based…