ServiceNow Administration

Catalog description

This course offers an in -depth understanding of the powerful controls available in the base instance, reinforced through comprehensive modules and hands-on labs. These step-by-step labs are designed to help students apply the concepts effectively. Students will explore the fundamentals of the ServiceNow application, including its definition, application components, and the significance of application scopes and data types. The course delves into the crucial role of reporting, introducing you to deve lopment and debugging tools. Students will also analyze ServiceNow's capability to integrate with various third-party applications and data sources. Additionally, the course covers how to utilize ServiceNow's reporting features to create and distribute reports, providing insights into the current state of instance data, such as the number of open incidents by priority. Students will learn about tools f or maintaining data hygiene and the importance of system maintenance to enhance the user experience.