Quality,Safety,Service & Guest Mgmt

Catalog description

This course introduces students to current service management styles, practical issues, and future trends in the hospitality and tourism industry. The purpose of this course is to provide students with the opportunity to obtain a comprehensive understanding of the customer and quality service experience. Students will learn how services differ from goods, and what these differences imply for operational efficiency and management expertise in hospitality businesses. Introduces students to sanitation and safety principles in hospitality operations. Addresses issues impacting consumers and operators, focusing on quality of service and product delivery, and the systems required to deliver those consistently. Examines characteristics of food, supplies, and equipment as related to quality, sanitation, cleanliness, and safety.