Quality Improvement and the Learning Organization

Catalog description

In this course, students will explore quality improvement systems, principles, drivers, and other tools that maximize patient outcomes and help create a healthcare learning organization. Students will discover how quality improvement creates value, and how to ultimately evolve/grow cultures, including a "just" culture and a culture of learning within their organization. Students will also design and implement at least two rapid cycle tests of change within their organizations. The course will explore both technical challenges and adaptive challenges (the latter ultimately concerning how to creatively empower all employees to view daily improvement as a key part of job responsibilities).