Customer-Driven Design and Delivery of Quality Goods and Services

Catalog description

Philosophies and methods for using customer needs to design and deliver quality goods and services. Covers design and conformance quality. Topics include quality planning, control, and improvement; voice of the customer and the market; quality design and new product development; six sigma; lean; quality function deployment; failure modes and effects analysis; statistical process control; capability analysis; and reliability. Credit not allowed for this course and MBA 5410. Approved for distance education. Prerequisite(s): BA 2110 and C or better in MGMT 3000 . Admission to the BSBA, General Business minor, or Department Approval.