CST 3520

Advanced Help-Desk Support

Bowling Green State University-Main Campus · UGRD · Fall 2026

1 section

Catalog description

Advanced topics in customer service as they apply to the operation of an IT help-desk environment. Emphasis on both hard skills and soft skills. Management considerations of the help-desk environment are covered. Prerequisite(s): CST 2520 or permission of instructor. Offered at BGSU Firelands only.

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Class #bowling_green_main_campus-CST3520Fall 2026UGRD3 credits

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Instructor: Staff

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