BAS 201Customer Svc Improvement Skill

Bluegrass Community and Technical College · 3.00 credits · UGRD

Catalog

Examines the strategic importance of quality customer service and develops skills in continuous improvement planning, interpersonal communication, and conflict resolution for internal and external customer interactions. Provides students with opportunities to analyze digital customer service tools, including CRM systems and AI-supported platforms, and apply emotional intelligence principles to enhance customer experience and organizational effectiveness. Lecture: 3 credits (45 contact hours).

Recent sections

Fall 2026 · 1 section

Section	Days & time	Location	Instructor
19Z1Class #77208	TBA2026-08-17 - 2026-12-13	Online	Cynthia Frantz
19Z1 notes: Online Course: No scheduled meetings. Must have reliable access to a computer, Internet, and a webcam.; Instructional method: INTERNET; BW