IT Service Desk: Managing A Service Desk

Blackhawk Technical College · UGRD · Fall 2026

1 section

Catalog description

Students will learn how to utilize their customer service skills as help desk employees, create training sessions for end users, creating documentation for computer end users, and utilize organizational strategies to complete help desk tickets.

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Class #blackhawk_tech-1066Fall 2026UGRD

Days & times: No scheduled meeting time
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Instructor: Staff

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