IT Service Desk: Processes & Procedures

Blackhawk Technical College · UGRD · Fall 2026

1 section

Catalog description

Students will learn about help desk functions, analyzing help desk software and tools, customer service skills for help desk employees, creating training sessions for end users, creating documentation for computer end users, and developing their own strategies for handling help desk tickets.

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Class #blackhawk_tech-1038Fall 2026UGRD

Days & times: No scheduled meeting time
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Instructor: Staff

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