Network Troubleshooting and Methodology

Catalog description

3 S emester Credit Hours/60 Clock Hours (30 lecture, 30 lab, 0 ext.) This course introduces students to the basic concepts and theories of troubleshooting. The course focuses on troubleshooting methodologies that identify problems and employ manageable, practical steps to correct the problem. These steps include identifying the problem, determining the probable cause, testing cause-hypothesis, creating a feasible solution, implementing and verifying the resolution, and adjusting for re-engagement. Prerequisites: None. . ASSOCIATE OF APPLIED SCIENCE IN BIOMEDICAL EQUIPMENT SUPPORT SPECIALIST - IDL 1065 Clock Hours / 60 Semester Credit Hours 60 Weeks / 15 Months (Full-Time) 120 Weeks / 30 Months (Part-Time) PROGRAM DESCRIPTION The Associate of Applied Science Degree in Biomedical Equipment Support Specialist (BESS) program is designed to provide students with knowledge, skills, and competencies to develop, maintain and integrate medical, telehealth periphery, and imaging devices into new and existing physical and virtualized networks. The curriculum addresses foundational Information technology consisting of but not limited to Information governance, Healthcare information compliance and foundational IT hardware and software, clo ud-based infrastructure, Network security and vulnerabilities, and selection, configuration, management, and maintenance of essential Healthcare network devices. Students explore how healthcare network configurations, Healthcare device integration, and cloud computing can be safely and securely optimized for any Healthcare organization, as well as understand and integrate new and emerging technologies. PROGRAM OBJECTIVES Students will possess the theoretical and practical knowledge necessary to work in the healthcare information systems and technology management fields. Students will develop a solid foundation in healthcare information systems' business and technology side. In addition, they will understand healthcare information systems and management related to patient, provider, and payer impacts. Healthcare Information Systems certificate and degree prepare students to work in the expanding field of health information systems successfully. PERFORMANCE OBJECTIVES Students will learn to apply essential information systems principles and technical skills to solve complex healthcare problems. Students will graduate with expertise in complex healthcare information systems; they will garner the ability to analyze existing systems, troubleshoot, and manage risk and change, as well as the know -how to design and implement technology solutions appropriate to laws, regulations, and organizational policies and goals. CAREER OBJECTIVES This program also prepares students to work in positions such as Biomedical Equipment (BMET) Technician (installation, maintenance, and repairs), Field Service Engineers, Field Service Technician, Electronics Technician, Specialized Equipment Field Service, Maintenance Technician, Medical Equipment Technician, Clinical Engineering, Clinical Engineering Technician, Patient Care Technician. Maintenance Mechanic, BMET Sales, Technical Support, Customer Service Technician, BMET Consultant and BMET Management. Healthcare Technician (telemetry tech, anesthesia tech, lab tech, laser tech, equipment tech, electronics tech, pharmacy tech, liquid nitrogen tech, Perioperative Clinical Engineer Technician, materials manager). Mobile Medical Equipment Representative, Integration Specialist, Dialysis Technician, Customer Service Engineer, Durable Medical Equipment Representative/Technician, Delivery Driver (Medical Equipment Technician). Also, Sales, Technical Support, Consulting, and Management. O*NET: 11-3021.00 Computer and Information Systems Manager CIP Number: 52.1206 Information Resources Management. GRADUATION REQUIREMENTS Students must have completed courses and programs per all College policies, fulfilled all financial obligations, a cumulative grade point average of at least 2.0, and 80% attendance to graduate. CREDENTIAL AWARDED UPON COMPLETION/GRADUATION A Certificate of Completion will be awarded after the successful completion of the program. The student-to-teacher ratio for lecture and lab = 30:1. GRADUATION REQUIREMENTS Students must have completed courses and programs per all College policies, fulfilled all financial obligations, a cumulative grade point average of at least 2.0, and 80% attendance to graduate. CREDENTIAL AWARDED UPON COMPLETION/GRADUATION A Certificate of Completion will be awarded after the successful completion of the program. The student-to-teacher ratio for lecture and lab = 30:1. . CIP Number: 52.1206 Information Resources Management. O*NET: 11-3021.00 Computer and Information Systems Manager CREDENTIAL AWARDED UPON COMPLETION/GRADUATION Upon completion of all requirements, the student will be awarded an Associate of Applied Science degree. Student to Teacher Ratio for lecture and lab = 30:1. PROGRAM OUTLINE COURSE PREFIX &TITLE IDL Lecture IDL Lab Externship Total Clock Hours Credit Hours Clock Hours Credit Hours Clock Hours Credit Hours Clock Hours Credit Hours GENERAL EDUCATION COURSES COMM1301 Business Professional Communication 45 3 0 0 0 0 45 3 EHTM 1310 Ethics in Healthcare Technology Management 45 3 0 0 0 0 45 3 MATH1301 Math for Electronics 45 3 0 0 0 0 45 3 ENGL 1301 Technical Writing for Healthcare 45 3 0 0 0 0 45 3 Choose one of the following courses: PCDV 1305 Professional Career Development 30 2 30 1 0 0 60 3 AHLC 1310 Advanced HTM Leadership 30 2 30 1 0 0 60 3 TOTAL HOURS 210 14 30 1 0 0 240 15 CORE COMPONENT COURSES BMET 1305 Electronics I 45 3 0 0 0 0 45 3 BMET 2304 BiomedicalEquipment I 45 3 0 0 0 0 45 3 BMET 2305 BiomedicalEquipment II 30 2 30 1 0 0 60 3 BMET 1303 Networking Fundamentals I 30 2 30 1 0 0 60 3 BMET 2303 Networking Fundamentals II 30 2 30 1 0 0 60 3 BMET 2308 Introduction to Clinical Asset Management Systems 45 3 0 0 0 0 45 3 HISM 1501 Introduction to Computer Hardware and Software (A+) 45 3 0 0 0 0 45 3 HISM 1505 CompTIA Tech+ 45 3 0 0 0 0 45 3 HISM 1510 Introduction to Servers (Server +) 30 2 30 1 0 0 60 3 HISM1520 Cybersecurity Fundamentals (Sec+) 30 2 30 1 0 0 60 3 HISM 1525 Cloud Foundations (Cloud+) 30 2 30 1 0 0 60 3 HISM 2501 Cyber Defense and Countermeasures (CySA+) 30 2 30 1 0 0 60 3 HISM2510 MedicalDevice Integration 30 2 30 1 0 0 60 3 HISM 2515Network Troubleshooting and Methodology 30 2 30 1 0 0 60 3 HISM2520 Biomedical Information System Analyzing and Design 30 2 30 1 0 0 60 3 TOTAL HOURS 540 36 270 9 0 0 810 45 PROGRAM TOTALS 735 49 330 11 0 0 1065 60 TIME-ON-TASK ANALYSIS Time on task is the total learning time a studentspends in any course, including instructional time and time spent studying and completing course assignments and other activities (e.g., reading, research, writing, individual and group projects). These activities are: • Attending the weekly webinars • Reading course presentations/ "lectures." • Reviewing course notes • Reading assignment references, books, or other course materials • Participation in online discussions • Conducting research • Writing papers • Completing other assignments (e.g., projects) COURSE DESCRIPTIONS