Intermediate Customer Support

Catalog description

A hands-on course that focuses on network and operating systems support used in managing a Help Desk position for a medium to large-sized company. Emphasis is placed on learning network models and topologies, routing and ethernet components support, and Microsoft 365 basic support for users in a business environment. Students will also dive deeper into Microsoft Azure and cloud support concepts as they relate to a support position on a Help Desk for a medium to large-sized company.