Operations and Organizational Behavior

Catalog description

Recent developments in both manufacturing and service industries have emphasized the importance of operations excellence in achieving and maintaining competitive advantage. This course strikes a balance between the qualitative (behavioral) aspects of operations and organizational management and the increasingly important quantitative or technological aspects. This course also provides a study of the social and psychological factors that influence the management of groups and individuals in work settings. The course considers important advances in project management, designing lean manufacturing operating systems, managing the supply chain, and ensuring quality.