Healthcare Operations Management

Catalog description

This course provides a framework for understanding and using concepts, practices, and tools of operations management, to support decision-making in the healthcare industry. The course uses a combination of technical concepts and case discussions to approach operational situations from an analytical and a managerial approach. Topics include: operations strategy and healthcare operating systems; quality management, lean process improvement, and statistical process control; clinical process analysis and design; patient flow; capacity management, scheduling, and forecasting; supply chain management; change management and health information technology. Lecture Hours: 3 Repeatability: May not be repeated for credit. Grade Mode: Normal, Audit College Restrictions: Hull College of Business Course Level Restrictions: Graduate Semester Campus Restrictions: AU Online Schedule Type (Primary): Lecture Schedule Type (Additional): Asynchronous Click here for the Schedule of Classes.