Introduction to Case Management

Catalog description

This course presents the how-to of human service case management. Students will learn the step-by-step process of case management which includes initial referral for services, determination of eligibility for services, developing a formal plan for services, case documentation, monitoring a client's progress through the service delivery system, and case closure and follow-up activities. This course will also include information on how to access community resources, how to interpret and utilize information from other professionals, and the development of interviewing, intervention, case recording, and caseload management skills, and will also cover legal and ethical issues in human services.