Freight Brokerage & Customer Relations Management

Catalog description

This course introduces students to the world of freight brokerage and customer service management (CRM). Students will learn to manage the resources and skill necessary to provide efficient brokerage solutions, including skills in technology, negotiation, communication, and time-management skills. Through learning the "middle man" role of brokerage, students will gain insight into the important toles and tasks that CRM and customer service play in managing logistics within a supply chain. Including the basics of customer service; sound communications; advice for dealing with challenging customers; the customer order and return processes (reverse logistics); jobs in customer service; and legal concerns. Course includes industry recognized credential through the CSCMP. LGM fee: $150.