Customer Relations

Catalog description

This course introduces students to the basics of customer relations functions and describes the ideal characteristics of good customer relations in both small and large retail organizations. This class will also discuss effective customer relations strategies, effective listening, oral and written communication, analytical and problem-solving skills, and teamwork based on the organization's commitment to meeting customer needs while making customers feel welcome and valued. Students will also learn the methods and approaches to addressing problems, including the management of conflicts when they occur.