Human Relations Communication

Catalog description

This course provides students with communication strategies from the behavioral sciences designed to establish positive relationships with individuals and groups in the modern workplace. Through readings, critical thinking exercises, problem-solving scenarios, written assignments, and case studies, students develop the human relations skills required to interact effectively with people at work. Communication skills and practices pertinent to ethical relationships with members of line management, co-workers, direct reports, customers, and the public are examined. Also, interpersonal and organizational applications associated with group/team functions, multicultural and multigenerational relationships, leadership, mentoring, and customer satisfaction are presented to assist students with the timely identification and resolution of communication issues and challenges.