Introduction to Case Management

Catalog description

This course provides an overview of the theory and practice of case management across both individual and community settings. Students examine the roles and responsibilities of entry-level case managers, including client engagement, assessment, goal-setting and advocacy. Emphasis is placed on documentation, ethical decision-making and interagency collaboration. Students explore how technology is used to track and manage caseloads, maintain electronic client records, improve communication and enhance service delivery and productivity in modern human service environments. CSWE Competencies Addressed This course is designed in accordance with the Council on Social Work Education (CSWE) 2022 Educational Policy and Accreditation Standards (EPAS). As a foundational course in the social work curriculum, SOW 103 addresses competencies required for accredited social work programs. The following competencies align with the course learning outcomes and prepare students for continued study and future licensure pathways: Competency 1: Demonstrate Ethical and Professional Behavior Competency 2: Engage Justice, Equity, Diversity and Inclusion (JEDI) in Practice Competency 3: Engage Anti-Racism in Practice Competency 5: Engage in Policy Practice Competency 6: Engage with Individuals, Families, Groups, Organizations and Communities Competency 8: Intervene with Individuals, Families, Groups, Organizations and Communities