Managing Technology-Driven Change

Catalog description

Nowadays, digital government and electronic public services are priorities at any level of government, any public organization, and any country worldwide, but this kind of projects transforms public organizations. Technology adoption produces important changes that need to be well managed in order to achieve a successful implementation. Public policy goals and programmatic approaches will change over time, but information technology (IT) will forever be an integral part of any solution. This course will focus on the key elements of an IT innovation and change management strategy necessary to effectively implement and execute an IT innovation in the public sector. The course will draw on experiences from public sector IT innovations across the globe. At times IT innovations are driven out of necessity and at other times by the desire to do more with less. This course will examine IT innovation as a tool to improve the lives of those in need and those driven by limited resources. The course will examine the different roles of individuals in an organization on the change process and the impact this has on business processes used day-to day to achieve broader policy goals.